One of my customers today was a sweet little old lady.
We chatted as I bagged her groceries, she complimented me on my packing.
We smiled, I gave her the change, she turned and walked to the doors, I turned to the next customer.
Then I heard it.
I turned toward the door and saw the sweet little old lady flat out face down!
I raced over and helped as she got to her knees, while my supervisor called the first aid attendants.
She kept insisting she was fine, had just tripped on something.
There wasn't anything on the floor to trip on, so I assumed she'd tripped on her shoe.
(it happens, I've done it!)
When the first aid attendants got to her, I went back to my customer, who hadn't minded at all that I'd rushed off like that. Really, I was only gone for less than a minute.
The woman didn't want to fill out an incident report, nor even leave her name and other details, still insisting that she was fine. What could we do? We had to let her go on her way.
But she came back within a few minutes asking if we had a first aid kit and showed me a small gash on her wrist where her watch strap had gouged in as she fell. It was bleeding quite freely, so I referred her to my supervisor who got a chair for her to sit on while the first aid manager came back with the kit. It was then that a large scrape was discovered on her elbow as well so while she was bandaged up, the first aider convinced her to leave her details and fill out an incident report.
These reports are very necessary, even if you think you're okay, because who knows? You may have bumped your head, or done some other kind of injury that won't immediately be apparent.
If the woman later falls unconscious, or has trouble with any of her limbs etc, the report is there to back her up. It's proof that she did indeed fall flat on her face, at the supermarket door, sometime between 1 and 2pm on Wednesday.
I haven't been able to stop thinking about her. She is so very nice and I really hope that she is okay, with nothing more than a scraped elbow and cut wrist. Maybe a little hurt pride.