whump! Uh-Oh....
One of my customers today was a sweet little old lady. We chatted as I bagged her groceries, she complimented me on my packing. We smiled, I gave her the change, she turned and walked to the doors, I turned to the next customer. Then I heard it. Whump! I turned toward the door and saw the sweet little old lady flat out face down! I raced over and helped as she got to her knees, while my supervisor called the first aid attendants. She kept insisting she was fine, had just tripped on something. There wasn't anything on the floor to trip on, so I assumed she'd tripped on her shoe. (it happens, I've done it!) When the first aid attendants got to her, I went back to my customer, who hadn't minded at all that I'd rushed off like that. Really, I was only gone for less than a minute. The woman didn't want to fill out an incident report, nor even leave her name and other details, still insisting that she was fine. What could we do? We had to let her go ...