Help please?

 I do not have much understanding when it comes to technical problems. Usually I ask "no-one" for help, but she doesn't know what to do this time. 

My old printer developed a problem where the paper feed was jammed and began ripping the paper as it fed through.

I bought a new printer, same brand, same model. Plugged it in and for a few minutes was able to print a few pages. 

Now it continually tells me it is "offline" and won't print at all. I followed online advice to the point where it suggested removing the printer then adding it back. So I clicked on "remove" then clicked on "add printer" and then the instructions lost me.  I suspect now the laptop thinks I don't have a printer at all. 

Is there anyone who can explain this all to me in words a complete idiot can understand so I can plug in my printer and use it. 

AFTER I'd "removed" it (printer or driver? I don't know) I noticed a line that said "change printer status, which would presumably take it from offline to online, but I don't want to try it in case I muck up something else. 

Comments

  1. Granny AnnieNovember 23, 2024 at 1:22 AM

    I am in need of a new printer and cannot find the same to replace it. Now I am thinking it might not work if I do. There was a time I was very technical but now I just stare and try to remember. Actually I need a whole new computer. Bless your heart and good luck.

    ReplyDelete
  2. jabblogNovember 23, 2024 at 1:44 AM

    I feel for you but cannot offer any suggestions other than turning everything off and then on again. I hope someone can give you some help.

    ReplyDelete
  3. Charlotte (MotherOwl)November 23, 2024 at 2:36 AM

    jabblog's advice is sound, and then do press that "Change printer status" byutton. It does not work now - can it get any worse? You can ALWAYS turn off everything. This was the wery first thing I ever learned about computers: If you botch up, close everything. Most problems reset when you turn it back on ... I have done much crazy stuff ever since, and never ever have I killed PC or printer above what - turn off - count slowly to ten - turn on again - could not help with.

    ReplyDelete
    Replies
    1. Charlotte (MotherOwl)November 23, 2024 at 2:38 AM

      One thing more to try. Turn off everything, pull connecting cable from computer to printer, turn on computer, replug printer and turn it on.

      Delete
  4. Elephant's ChildNovember 23, 2024 at 5:27 AM

    It sounds as if it is trying to connect to Wifi. Which most printers default to now. Echoing jabblog and Charlotte (MotherOwl).

    ReplyDelete

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