Yesterday I served a customer I'd never seen before.
A full-to-overflowing trolley of groceries was wheeled to my checkout, then this perfectly healthy, fit looking man haughtily asked for "a junior" to load the groceries onto the conveyor belt.
Straight away I didn't like his "I'm superior to you" manner.
Seriously!! He said "a junior"!! Several times.
Being the nice person that I am, I thought to myself maybe he has a back problem or something.
I was polite and inquired if he couldn't do this himself as I didn't think anyone was available right now?
He said of course he could do this but he'd prefer that someone ( a junior) did it for him.
I was gobsmacked!!
I did call over the PA for assistance, but was informed that no-one was available, just as I'd suspected.
(We're a little understaffed right now)
The girl in the checkout next to me closed her checkout, (luckily we weren't busy), and came over to unload his trolley onto my conveyor belt, for me to scan and bag.
While she did this, he casually wandered off getting more items!
I was then informed by her that he comes in on a semi-regular basis, usually buying at least two, sometimes three trolleys worth of stuff, and spends the whole time talking on his mobile phone, while staff that should be doing their own work unload and bag his items for home delivery.
I also learned that nobody who works here likes him because of his attitude.
I'm left wondering why he expects this level of service. Does he (demand) get it at other places he shops?
It's a supermarket for gosh sakes!
Everyone unloads their own trolley and puts their own bagged goods back into said trolley to take to their cars.
(Unless they're obviously physically unable or elderly, then we do help out.)
Another point against this man: when the young woman with him started to lift something back into the trolley, he told her off!!
I hope he doesn't come through my checkout ever again, because I don't think I could hold my thoughts a second time.